Please arrive 15 minutes prior to your scheduled appointment so we can start your service on time or even early. A late arrival may require a reduced appointment time, at scheduled price, with respect to the clients that are scheduled after you.

Cancellation/Rescheduling Policy:

As a courtesy to our clients and other aestheticians, please note that except in the case of an understandable emergency, our spa requires a 24-hours notice to reschedule appointments and 48 hours for cancellations. Without a 24 hours prior notice to reschedule an appointment, we reserve the right to charge a non-refundable cancellation/no-show fee of $50. Clients arriving more than 10 minutes late may be required to reschedule and could be subject to the no-show policy

Quiet, Please:

Please turn off cell phones upon check in at Beauty Factory Spa and speak softly. We are a haven for all those coming here to relax and enjoy a tranquil and stress reducing experience.

Children:

To maintain a serene atmosphere, we ask that you not bring children to Beauty Factory Spa. We do, however allow children to enjoy certain spa services under the following guidelines: children under 18 must be accompanied by an adult and all children under the age of 18 must have an adult sign their initial consultation form. It is the adult’s responsibility to monitor the child’s behavior.

Gratuities:

Your Spa service fee does not include gratuities. Customary gratuity for each service provider is 15 to 20 percent. Please leave any gratuities at the reception desk when checking out. Tipping envelopes for cash gratuities are provided at the reception desk or you may add gratuity to your credit card or gift card. Tipping is never expected, but always appreciated.

Refunds:

Products & Services are nonrefundable. All services purchased will expire 1 year after first session is redeemed. Gift cards expire one year after purchase.

Pregnancy or Medical Conditions:

Be sure to mention any medical information when you book an appointment. Certain services may not be advisable for you. If you are pregnant, massage services are provided only if you are beyond your first trimester.

This is a Professional Spa Establishment:

Our trained staff are here solely to help improve your wellness and relaxation. If a staff member ever feels that a client is behaving inappropriately, they are authorized to stop a service immediately and you will be charged for the services scheduled.

Online Promotion Voucher Policy

Only limited to selective treatment areas, if the desired treatment area is not on the “AREA SELECTIONS MENU”, client can exchange or upgrade the package in the store. Only One Voucher Per Person Per 12 months, additional purchase or gifted voucher(s) will not be honored, but it can be used as store credits. All treatments MUST be used on the same area and on the same person.